The 14-Day Rolling Schedule: 7 Massive Wins for Roofers It is Sunday night and you are already dreading tomorrow morning because you know the schedule is going to fall apart by 9:00 AM due to a single rain cloud or a crew leader who didn’t show up. Let me be direct. If you are managing…
Every time your phone rings it is a technician asking if they can buy a part or a project manager asking for permission to change a schedule. You feel like you are the only one who can make a choice that does not break the company. If you do not answer the phone the work…
Building a Sellable HVAC Business: Dispatch Systems That Buyers Look For I know why you are exhausted. You spend your day playing Tetris with technician schedules while your phone rings off the hook and your profit margins disappear into drive-time waste. You want to exit one day but you realize that right now you are…
Your lead technician just finished a water heater install and moved to the next zip code when his phone buzzes with a photo of a slow drip from a compression fitting he just tightened. Let me be direct. This is not just a minor annoyance or a quick five minute fix. This is a leak…
Working IN vs ON Your Business: 9 Expert Fixes I just need one more technician, and then I can finally stop running calls myself so I can actually lead this company. Let me be direct. If you are saying that today, you were likely saying it six months ago. You will probably be saying it…
Roofing Capacity Planning: 7 Proven Growth Secrets You have more leads than you can handle, your phone is ringing off the hook, but your crews are maxed out and quality is starting to slip into the gutter. Let me be direct. If you think hiring more people is the only way to solve your production…
RACI for Small Teams: 5 Powerful Ways to Kills Chaos Your phone vibrates for the eleventh time before 9:00 AM because a lead technician wants to know if he can offer a 5 percent discount to a grumpy homeowner, and you realize that even though you have five employees, you are still the only person…
You thought that hitting your next revenue milestone would finally allow you to breathe but instead you feel like the walls are closing in while every new client adds a layer of chaos you cannot control. Let me be direct. Growth is not a cure for a broken business. Growth is a magnifying glass. If…
HVAC Scheduling Chaos: 5 Ways to Stop Tech Burnout Your best lead technician just walked into your office and dropped a bombshell. He is tired. He is not tired of the work or the heat or the customers. He is tired of the HVAC scheduling chaos that leaves him sitting in traffic for two hours…
The Panic Hire: 7 Brutal Reasons Growth Feels Like Failure You are drowning in service calls and your lead tech just walked out the door so you hire the first person with a pulse and a driver’s license only to find out six weeks later that they have destroyed your customer satisfaction ratings. Let me…